Bachelor’s Degree, Retail Merchandising (in process; expected completion Summer 2018) College of New York. Associate’s Degree, Fashion Merchandising. Feel free to revise this job description to meet your specific job duties and job … Receive, open and unpack inventory to include restocking display cases and tables with new merchandise. Coordinated events and update contest boards. By reviewing job description … Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Directed the unloading and processing of all merchandise and supplies. Discussed type, quality and number of merchandise required for purchase, Recommended merchandise based on individual requirements, Provided advice to clients regarding particular products or services, Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates, Created displays to promote higher sales of merchandise, Accurately completed cash register transactions. Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. You may also want to include a headline or summary … Opened and closed store independently, when needed, at locations outside of Union. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Helped customers find merchandise that matched their needs and want. Assisted in training temps with cash handling, photo editing, and stockroom/ sales floor recovery. download this resume in ms word. Complete managerial paper work and end of day closing; opening and closing store deposits. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. This step-by … Assisted in marketing efforts while building rapport with customers by inviting them to special store events. Successfully handled crowds of over 200 people during demanding sales events. Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs. Worked in a fast pace environment assisting at least 1,000 guests a day. Guide the recruiter to the conclusion that you are the best candidate for the retail coordinator job. Accountable for providing HR support to all sales employees and management through effective communication and administration across all locations. Provide excellent customer service in a face-to-face basis while also answering customer and vendor calls. Check out a list of action words for useful examples. Shared knowledge with customers while making personal recommendations. Assist in loss prevention by recognizing theft and notifying the appropriate personnel. Store average sales $350,000 per month. Communicating with customers face to face assisting them with purchasing, bills, and information about cell phones, wireless internet, and tablets. Write the Perfect Retail Resume Skills and Job Description Sections . Maintained accurate records of all transactions. Perform monthly and mid-month performance reviews. Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Issued receipts, refunds, credits, or change due to customers. Participated in the processing of new shipments and helped the team to keep the receiving and back stock area, Priced & Sorted merchandise from racks and placed them in their correct location and recommended merchandise, Recommended merchandise based on individual requirements, Prepared sales contracts and accepted payment through cash, check and credit card, Maintained sales records for inventory control. Assisted in maintaining store appearance, as well as inventory. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. With revenue as your main priority, hiring a sales associate is a great first role to … Many retail resumes in circulation provide a bland listing of job duties. In order to ensure your professional resume will support your goals, use this store manager job description to inform what you should highlight on your resume. Herewith a few examples of primary Retail Assistant duties in various industrial environments. Their job description entails fulfilling a … The most successful example resumes for Retail Sales Associates mention duties like handling cash transactions, placing items on shelves, creating attractive displays, answering to customer inquiries, and reporting sales to managers. Consistently recognized and rewarded for performance excellence and attendance. It doesn’t matter if you’re a seasoned retail pro or a newbie. Recommended merchandise based on customer needs. Completed duties under direct supervision in a timely and safe manner. If your retail resume job description underdelivers— You stand no chance. Customer service: Providing fast and efficient service to all customers under pressure while simultaneously maintaining stock levels and product freshness. Retail sales assistants are front line store personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Assisted phone customer inquiries, and forwarded calls to management staff. Write a Retail Cover Letter. Ticketed, arranged and displayed merchandise to promote sales. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Adheres to safety and security policies. Won All Star Associate Award for consistently achieving 105% or greater on monthly sales goals. Retained sole pricing authority for designer items. Managed cash register and processed cash, credit card, gift card, and traveler's check transactions. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Upbeat attitude towards creating an enhanced shopping experience, Determine customer needs based on personal features and other customer preference related factors, Express knowledge of store products and services to grow sales and minimize returns, Maintain a professional manner with sincerity and enthusiasm, Knowledge of and performance of sales support functions related to POS procedures. Greeted customers and ascertained what each customer wanted and needed. Retail and Cashier Associate, responsible for cash reconciliation for prior business day. Manage all aspects of web operations for successful novelty shop. Working with the store manager in order to identify areas of opportunity. Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Greet all customers and maintain a safe and organized area to ensure the highest quality service experience, Working in Commission and exceeding Quotas monthly (Sales Compensation Experience), Walked customers through the purchasing process, from choosing product, understanding features, prices, and warranties to loading it into their vehicle. Retail Sales Associate Job Description. Kept track of inventory stock and requisitioned new stock. © 2020 Job Hero Limited. List Sales Skills & Retail Competencies Relevant to the Store and Position You’re After. Maxine has a proven track record of success in sales and possesses the … Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions. Open and close store as a key holder, perform store inventory counts, deposits, count tills and audits of cash drawers daily. Received payment by cash, check, credit cards, vouchers, or automatic debits. Perform cashier duties: operating cash register, answering customer questions, and referring to the senior staff for assistance. 3. Processed all sales transactions accurately and in a timely fashion. Provided customer service (welcomed customers as they entered, offeredassistance for any questions, helped direct towards items being searched for). Words like "led," "managed," "stocked," and "processed" portray your experiences in an energetic way. Works cooperatively with supervisors to ensure the safe and expeditious movement of visitors throughout the Theaters and/or Stores. Resolution of issues such as product returns, special orders, Inventory receiving and systems administration, Merchandising of store products, rotation for seasonal time periods and display of advertised products, Marketing assistance - particularly with social media and creative development, Closing shift with responsibility for daily sales receipts and funds. Accurately operates a POS cash register (handles cash and credit funds and media). Providing World Class Customer Service to drive Voice of the Customer, Activations, Mobile Internet and Data Sales. Greeted and assisted clients with excellent customer service, Maintained fitting rooms which included checking clients in and out of fitting rooms as well as clearing unwanted items, Sized and replenished clothing to the racks. It’s actually very simple. Kept customers informed on present promotions and sales, Maintained a neat and aesthetic display of clothing, Supervised fitting rooms (checked number of items in/out, returned. Maintains good quality customer service at all times. Top performing Sales Associate with nine yearsÕ experience in retail sales and a reputation for exceeding performance benchmarks. Delivers excellent customer service with floor sales and assist customers with purchases. Exceeded sales and promotional goals consistently. Greets … Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans. Responsible for grade A, customer service of all personal furniture sales transactions, finance, cash and credit card. Essential skills include sales orientation, customer service, organization, teamwork and communication. Answered customers' inquiries and requests in a prompt and efficient manner. Answered customers' questions, and provided information on procedures or policies. Assisted customers by providing information and resolving their complaints. Assisted other team members with communicating and translating with international visitors. Greet, Recommend, select and help locate or obtain merchandise based on customer's needs or desire by offering excellent customer service. Helped new Retail Associates with required computer training and coached on key job skills. Issue receipts, refunds, credits, or change due to customers. Believe in the fundamentals of retailing by building relationships with my team and knowing details of business, while achieving customer service satisfaction daily. Fish out for retail resume … Educated and assisted customer with clothing and accessory selections, Responsible for handling cash, credit card, and gift cards transactions, Diligently managed inventory and ensure excess product was stocked safely, Coordinated and maintained store displays as well as advertised new merchandise through creating in store signage and internet marketing, Proposed a plan to reduce shrink, which created better efficiency and customer service, Lead and train new associates in all departments. Established or identified prices of goods and tabulated bills using calculators, cash registers, or optical price scanners. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Effectively interpret FMLA implications as they relate to leaves of absence. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Read and comprehend simple instructions, short correspondence and memos. The resume might reflect a retail experience in which 75% of the candidate's time was spent on the sales floor, and 25% was spent designing window and floor displays. Processed merchandise returns and exchanges. Sample and taste prepared food items to assure quality, taste, smell, appearance and take corrective action to ensure foods served meet standards. For more information on what it takes to be a Retail Sales Associate, check out our complete Retail Sales Associate Job Description. Create department setup and displays while organizing and maintaining planogram integrity. Priority, determined … Cleaned and organized the store, including the checkout desk and displays. Learning about new devices and plans everyday with extensive one on one or group trainings. So, follow this three-step formula to nail it every time: Go back to the job ad. Assist customers as needed by answering questions and assessing their wireless needs. Consistently maintain top performance in number of transactions and sales totals. Money handling, customer interaction, and product knowledge through cashiering, Team Leading, including training new hires. Empty merchandise boxes and trash went to the compactor and bailer. Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts. Retail Resume Examples and Advice The retail industry connects goods and services to consumers from producers and wholesalers, and includes both physical stores as well as online markets. Drove sales through upselling products based on customer's past purchases and preferences. Provided exceptional service to all customers by handling all requests & complaints. Assisted with training new associates and work for associates during breaks, lunches, time off, etc. Common work activities mentioned in an average resume sample for Retail Associate include stocking shelves, handling transactions, reporting to managers, greeting customers, making product recommendations, and answering to inquiries. Trained and engaged new employees on task requirements. Greet customers and maintained clean sales station. Picked up layaways and put back boxes in the layaway department. Assisted and trained new associates in all cash register responsibilities including balancing, handling customer purchases and organizing cash register. Place pans of prepared foods into serving steam tables at patient tray line/cafeteria area according to established set-up diagrams. Describe merchandise and explain use, operation, and care of merchandise to customers. Pioneered new accounts and maintained a strong, growing customer base. It’s actually very simple. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Complete all the assigned tasks by the retail sales manager. Coordinate with other departments regarding product. ", Work as part of retail team in high volume store to effectively meet production and sales goals. Sales floor recovery, making sure store and products are neat and presentable to customers. Identify the customer's needs and provide information related to [company name] products and services, Handle all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders, Become a knowledgeable expert to the customer, Maintain files of existing and potential customers, Perform sales tracking and related reporting Store Processes & Procedures, Ensure work schedules are followed Merchandising, Maintain floor stocking levels, displays and help ensure that the store is clean and presentable to customers, Greet customers and ascertain what each customer want or need, Place special orders or call other stores to find desired items, Compute sales prices total purchases and receive and process cash credit payment, Hardworking, detailed oriented, able to multitask, Effective communicator, attentive listener, patient and diplomatic, Highly skilled representing employer intelligent and professionally, Sincerely enjoy working with people in person and over the phone, Competent at managing responsibilities in a fast paced high volume atmosphere, Controlled sale to find and meet the needs of the customer, Stocked sales floor and replenished missing items, Built customer loyalty by providing above average customer service. Cleaned the store and bathrooms and break room using the dust mop, broom, dustpan or shovel with companies cleaning products and used the vacuum to vacuum the rugs and threw out the trash. Prepared daily reports of sales from previous business day. Worked as a team member to provide the highest level of service to customers. Kept up with apparel sales to explain to customers. Stock shelves and maintain a clean and safe work environment. Retail Specialist Resume. Placement of merchandise in the selling floor or stock area. Clean equipment per department procedures after each use and maintain a clean and organized work area throughout the day and follow departmental cleaning, sanitation and closing procedures. Managed cash register, communicated with customers and operated sales floor. Provide customer care for multiple customer per day by researching product availability. Developed and implemented a process for website order fulfillment and product control. Giving the best customer service possible to each and every customer you deal with. Overall responsibilities include, but not limited to external and internal vacancy posting, verifications, and new-hire processing, including benefit applications, orientation, exit interviews, and decline letters. Bag or package purchases, and wrap, Organize and maintain merchandise in stockrooms, Assist in the preparation of merchandise for shipment to customers, Participate as needed in selling floor recovery, folding and hanging merchandise, Regular, dependable attendance and punctuality, Semi-Finalist Network for Teaching Entrepreneurship: 2014. Process cash and credit transactions accurately and maintain a balanced drawer, Provide quality customer service by greeting and assisting customers and responding to inquiries, Sort, produce, and price items daily based on quality, Maintain knowledge of current production and sales, policies, and safety and security practices, Recognized as Employee of the Month Sept. 2013. Tailor your resume by picking relevant responsibilities from the … Ensures proper merchandise presentation is maintained in accordance with company standards, Execution of cashier responsibilities within in company policies and procedures, Responsible for controlling shortage through personal awareness and compliance with company standards and theft deterrents, Additional tasks and responsibilities as assigned by store management. Kept store clean and organized at all times. Pack customer purchases in bags or cartons. Administration and review of all employee leave requests. Adhere to HACCP guidelines to maintain sanitation and infection control of all food preparation, storage and service. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Looking for cover letter ideas? Successfully assisted customers with product selections and purchases, e-service transactions, and, Achieved daily sales goal by cross selling and promoting additional products and services, and, Built rapport with customers by asking probing questions and utilizing effective listening skills, Multi-tasked between assignments, computer screens, and computer applications to complete, Trained new employees on basic customer service techniques and procedures; increased, Collaborated with managers, team members, and vendors to achieve the company’s, Cataloged and evaluated customer research, market conditions, and competitor data, Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism, Proven track record of success in an energetic quota driven environment, Lead team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds, Built and maintained strong client relationships to ensure leads, future business and maximum productivity. Compute sales prices, total purchases and receive and process cash or credit. Human resources: Hired, trained, and supervised incoming staff at three [company name] locations, as well as effectively scheduled staff to avoid overtime. Ticket, arrange and display, Receive phone calls and direct them accordingly. Oversee recruitment, employee development, employee relations, policy and procedures, compensation and payroll support. Led by example by receiving recognition for my customer service. Sales Associate. To serve customers courteously and efficiently ensuring that the highest standards of customer service are met at all times. Worked as a retail associate for large retail store, Operated computerized register, balancing register daily, Promoted and encouraged sales to customers by providing product information, Maintained outstanding customer service towards peers and customers. Provide outstanding customer service while maximizing sales and serving as a positive role model for team members. Priced merchandise, stocked shelves and took inventory of supplies. Sent by corporate to train new managers at other stores and to set up a new management system. Win your next customer service position with a stellar resume! Recognized, priced and stored merchandise. Solved technical issues in Android, iPhone, Windows, and Blackberry devices. Meets 100% of sales goals by assessing customer needs to provide guidance in selecting designated products; Coordinate inventory management to ensure that merchandise stays organized in accordance with relevant buying trends and patterns; Conduct all aspects of financial transactions including POS, refunds and price adjustments; Provide excellent customer service while coaching and training new associates on effective retail sales and communication techniques; Assisted processors with tagging hard goods, shoes, and accessories, Stocked hard goods, shoes, clothing, and accessories according to store policy, Assisted processors with maintaining a clean work environment, Provided customer service as was possible, Coached my associates to help develop their customer service skills, Oversaw operations and harmony over two different departments, Led my department to being ranked number one in sales in the district, My department had the highest rating of customer feedback in the store. Think about skills that are important in … Demonstrated that customers come first by serving them with a sense of urgency. Take inventory or examine merchandise to identify items to be reordered or replenished. Created a new look and feel to the ecommerce website using yahoo's website platform. Team with Sales Manager and staff on a daily basis in coordination of over 50+ background checks, drug screens, and other matters, ensuring timely employment and smooth continuity in day-to-day operations. Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items. Assisted customers with product selection and answered style questions, Maintained the cleanliness of display fixtures, Operated cash register as and when necessary, Offered customers opportunities for savings and free giveaways through the Rewards program, Provide knowledge of current sales promotions and opportunities, returns and exchange store policies, Apart of a DTS freight team that unloads merchandise trucks every week, Stocks and merchandise products so that they match planograms, Occasionally assists with furniture sales and furniture loading, Operates Cash Registers using POS system and maintains front end, Ensures that customers are taken care of/ solicits customers for rewards program, Maintain the store by cleaning restrooms and dry mopping/sweeping floors, Update NVO price signs and change sales signs, Serve as a consultant to help customer make the right selection, Learn knowledge of products and service and use it to build sales, Provide courteous and quality service to customer, Effectively communicate with customers to find out their needs, In 2014 won Passetter Award for selling over 300,000 in sales, Use my outstanding customer service skills to assist customers with finding the right product, Provide information on product care and upcoming sales trying my best to meet daily budget goals, Arrange bills or invoices, receive cash and credit card payments and bag goods, Design props and displays for all new product arrival, Recognized as plus size specialist over another manager only after one year. Greet customers and ascertain what each customer wants or needs. Kept the showroom clean and maintained neat, orderly product displays. Manage a team of commissioned retail sales reps. Skills … Operating register, lottery, product ordering system and Brinks machine, Opening and closing the store, setting security system, Stocking product and ordering items on weekly basis, Ensuring order deliveries are correct, interacting with outside vendors, Responsible for organizing paperwork from previous day transactions, Entering financial information into computer-based system, Working together with Site Manager to ensure smooth operation of business, Keeping up to date with special promotions and putting up displays and ensure that items are correctly priced, Answering queries from customers and giving advice and guidance on product selection to customers, Able to work as part of a sales team and assist other coworkers as needed. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge, Assisted in set up of store displays and inspected merchandise for quality, Carrying out re-merchandising and price markdowns duties while achieving sales quotas. Assisted with calculating the store's end of year inventory. Locked up store at end of night, prepared bank drop for Manager to check and deposit. General customer service - answered questions for both local and foreign customers. Helped maintain the store and daily duties of receiving shipments and unpacking shipments. 3. Placed special orders and called other stores to find desired items. Answering questions regarding the service and cost and benefits associated. The resumes available for download are perfect examples of well-qualified, highly transferable, top-level sales associates and retail managers.The secret sauce to these resumes are hidden within the bullet points, so read below to find out what resume builders you need to include in your retail resume … Customer service representatives interact with customers to answer questions, handle complaints, and process orders. Provided excellent customer service and effortlessly built rapport with clients and coworkers. Created price tags for the merchandise and hung the clothes on clothes racks and ran them to the sales floor. Utilized transferable skills to work in various departments; photo editing, retail, food service, and parking. The most successful example resumes for Retail Sales Associates mention duties like handling cash transactions, placing items on shelves, creating attractive displays, answering to customer inquiries, and reporting sales to managers. 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Increase store productivity and repeat-cliental spots like Universal Studios, City Walk Hollywood... Efficiently in a timely and safe and maintaining a consistent drawer count if your retail resume to your! Authorizing clearance sales ; studying trends various departments ; photo editing, retail, food service,,... Adhere to HACCP guidelines to maintain sanitation and infection control of all personal furniture sales accurately. Social media platforms resumes, a high school diploma is sufficient for those looking to enter the retail industry open! And put back boxes in the selling floor or stock area, credit cards clean. Responsibilities from the … Many retail resumes in circulation provide a bland listing of job..